Guarantee & Returns
The 30-day confidence guarantee
Use your Wagswell Steady product properly for thirty days. If you do not see your dog moving more confidently, email us and we will refund you in full.
Send it back used. Send it back washed. Send it back covered in dog hair. That is what it is for.
We will not ask you to photograph the problem, we will not charge a restocking fee, and you will not have to argue with a chatbot to get to a human.
Free size exchanges for 60 days
If the fit is wrong, that is a sizing problem, not a you problem. Email us within 60 days of delivery with your dog's chest measurement and we will send the correct size. Exchange shipping is on us, both directions.
You do not need to wait for the first one to arrive back before we ship the replacement.
How to start a return or exchange
- Email us with your order number and, if it is an exchange, your dog's chest girth in inches.
- We reply with a prepaid return label, usually the same business day.
- Refunds are issued to the original payment method within three business days of the parcel arriving with us.
What is not covered
We would rather be specific than vague here.
- Damage from chewing. If your dog eats the harness, that is a genuinely funny story and not a manufacturing defect. Get in touch anyway and we will work something out on a replacement.
- Wear after the guarantee period. Beyond 30 days, we cover manufacturing defects, not normal wear from daily use.
- Opened supplements past 30 days. Steady Chews are covered for a full bag within the 30-day window. After that we cannot resell or accept opened food products.
Why we do it this way
You are buying something for a dog who cannot tell you whether it helps, on the basis of a website you have never used before. A guarantee with conditions attached to it is not a guarantee, it is a filter designed to make claims annoying enough that most people give up.
We would rather refund the people it does not work for and keep the ones it does.